Frequently Asked Questions
What payment methods do we accept?
Can you deliver to a different address?
Can I send the gift directly to the recipient? Will they know it’s from me?
I’ve made a mistake with my order, can I change it?
Can you gift wrap the product for me? And include a gift message?
Is your website secure?
There is not enough space in the box for my personalisation, can I add more?
Will an Invoice be included if a gift is sent to another Person?
Can I see a Preview of my Personalised Item?
Do I have to Register to Purchase?
DeliveryMy order has not arrived yet, Where is it?
Can I track my delivery?
I paid for First Class Post and my parcel hasn’t been delivered yet.
I paid for Standard Delivery and my parcel hasn’t been delivered yet.
I’ve placed an order but I haven’t had a confirmation email.
What happens if I'm not at home when you try to deliver my parcel?
I Have My Gift
My order has arrived damaged/faulty, what should I do?
Can I return my order?
I ordered a few products but I’ve only received some of them, where are my other gifts?
I emailed you but nobody has replied yet.
What payment methods do we accept?You can pay by:
Visa (Debit /Credit / Electron)
You can add a personal message that will be printed into a small card and added to the delivery.
contact us as soon as possible so we can amend your order before it is produced. We try to check for any common errors, but we don't guarantee to proof read and check everything for spelling or grammatical mistakes.
Our Free Gift Tag service is available to customers sending a gift directly to the recipient at a different delivery address to the billing address, or for customers using the Gift Wrap Service.
We are accredited by The SafeBuy Assurance Scheme and Comodo, click here for more information.
please call or email customer services to check before placing an order. All character limits have been set to give the optimum layout on your gift.
Standard Delivery - Approx 2-3 working days from dispatch.
First Class - Approx 1-2 working days from dispatch.
Express Delivery - Next working day if ordered by 2.30pm Mon-Thurs. (Orders before 2.30pm on Friday may arrive Saturday but are guaranteed for Monday. Orders after 2.30pm on a Friday will be sent on Monday for delivery on Tuesday).
E-Voucher - This will be emailed toyou within 24 hours of your order (Mon-Fri), Please check your spam/junk folders if you are worried you have not received the email..
If you have ordered on 'Next Working Day Delivery' you will be emailed your tracking information once the parcel has been scanned and collected by the Courier.
s from the date of dispatch before we re-dispatch the item and can contact Royal Mail about none delivery.
from the date of dispatch before we re-dispatch the item and can contact Royal Mail about none delivery.
before you place another order as this may result in the original being duplicated.
The courier will normally try and re-deliver the following day before the parcel is taken back to the depot for collection. At their discretion your order may be left with a neighbour or in a safe place.
I Have My Gift
If any item is not what you required then just notify us by email/telephone (stating reason for return) within 30 days of receipt.
If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods will be paid by you.
The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.
Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless item is damaged/faulty).
No refunds/exchanges are available on earrings or body jewellery for hygiene reasons.
Personalised Items - There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel.
Contact our award winning Customer Services Team to help you with any aspect of your order.
Customer Star Ratings
"Very pleased with the service I received when chatting with one of the agents named Holly, needed advice on timescales for delivery and she couldn't..."
Review by Danielle
Tue 20th May 2014