Delivery Options

Standard Delivery – Royal Mail RM48 - from £3.99

Royal Mail aim to deliver your parcel within 2-3 working days after we despatch your order.

First Class Delivery* – Royal Mail RM24 - £4.99

Royal Mail aim to deliver your parcel within 1-2 working days after we despatch your order.

*on selected products

Next Working Day Delivery* - 24 Hour - £8.99

Orders placed before 2:30pm* (Mon-Thu) with express delivery are guaranteed delivery for the next working day (Excluding Bank Holidays) within the UK**

*on selected products

GUARANTEED SATURDAY DELIVERY* – £11.99

Orders placed before 14:30 on Friday to a UK mainland address are guaranteed delivery for Saturday within the UK**

*on selected products

E-Voucher* – emailed to your inbox - £0.00

E-vouchers are processed within 24 hours Monday - Friday, you must supply a valid email address when placing your order.

*on selected products

Personalised Cards* – £0.99

Personalised cards are processed within 24 hours Monday - Friday, when ordered individually and sent out 1st class post. Royal Mail aim to deliver your parcel within 1-2 working days after we despatch your card. When ordered with a product they will be shipped with that product on the relevant dispatch time. On occasion cards may be sent separately to other ordered items.

*on selected products

Standard Delivery

To ensure reliability and good service, choosing Standard Delivery means we will despatch your items via Royal Mail RM48, Royal Mail aim to deliver your parcel within 2-3 working days, with a small minority taking slightly longer.

Please note this is not a fully tracked service - Parcels are scanned when delivered.

First Class Delivery

To ensure a faster service, choosing First Class Delivery means we will despatch your items via Royal Mail24, Royal Mail aim to deliver your parcel within 1-2 working days, with a small minority taking slightly longer.

Please note this is not a fully tracked service - Parcels are scanned when delivered.

Next Working Day Delivery

Orders placed before 2:30pm (Mon-Thu) with express delivery are guaranteed delivery for the next working day.

DPD are our main Courier provider, but other companies may be used at peak times or where appropriate.

You will receive an email or text notification with an hours time slot detailing your delivery information.

Please note: Unfortunately we cannot offer express delivery on all of our product range. The products excluded from express delivery are mainly Personalised Items, but there are many exceptions. If a product is available for express delivery this will be clearly indicated on the product page.

**Exceptions to Express Delivery

There are however a few exceptions to the acceptance of Express delivery terms. These are:

• UK islands.
• Northern Ireland.
• Parts of the Scottish Highlands.
• Parts of Scotland.
• All of Scotland at Peak Times (Christmas and other major events)

E-Voucher

Gift is delivered straight to your inbox. Vouchers are processed within 24 hours of placing your order, Monday to Friday. Please ensure you include a valid email address when ordering and check spam/junk folders if you are worried about delivery.

The pack includes:

• Personalised Voucher
• Activity Information Sheet
• Ideal for last minute gifts

EEC Countries

All items for delivery outside the U.K. are sent by Airmail. Despatch times stated against each product are for the UK ONLY. Charges and despatch times vary according to destination. And the following times need to be added to those quoted against each product, as those on the site are for UK delivery only.EEC gifts will take a minimum 3-7 additional working days to arrive, to those quoted against each product. Exact delivery charges will be displayed at the checkout - but ensure that you select the correct destination. If you select the incorrect Postage destination we will contact you by email advising you that you will have to reorder, so that the item/s can be shipped.

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

Delivery of Goods to You

We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order.

Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.

You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.

We will not be responsible for delays in the delivery caused by any third party.