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About Us

Our story

It all started in October 2003 when entrepreneurs Jenny and Trevor Pervin decided people just like you should be able to look for unique and personal gifts for friends, family and colleagues at any time and any place!


So The Gift Experience was created, a family-run business with the aim of bringing you the best gift ideas, personalising them and posting them direct to your door.

Fast forward to the present and The Gift Experience has grown into a thriving online business with an ever-growing range of gifts that you make unique.

We might have grown, but that doesn’t mean we’ve lost our personal touch. The Gift Experience is still a family-run business where the vast majority of our gifts are engraved and printed in-house!

Every member of our team is dedicated to giving you a great experience from the moment you arrive on our website to the time you hand your personalised gift over to that lucky recipient!

But we can’t go without mentioning the most important member of our team, you!

Without our fantastic customers we simply wouldn’t be able to come up with new and unique gift ideas that we design right here, just as you want them.

Your feedback is always valued and we take every single opinion on board to continuously improve your gift experience.

If you’ve got any ideas or suggestions for us, we’d love to hear from you.

There's a variety of ways to contact us, find them here.

Customer service

Each gift is made unique by you, so we understand that quality customer service is especially important to ensure your gift is produced just as you want it.

Our contact details are easy to find on our website and you can chat to a trained customer service team member by phone, via our online chat service or by email.

No matter how big or small your query is we will help you get the best answer and the best gift for that special occasion!

What’s more, as so many of our products are personalised in-house, we can quickly and easily solve any issues you might have with an order.


We’ve won and been nominated for a number of awards in our beautiful county of Shropshire.

We won Business of the Year and Best Online Business at the Oswestry & Border Chronicle Business Awards in 2013, and we were a finalist at the Shropshire Star Excellence in Business Awards for Small Business of the Year in 2014 and 2015!