Gift Experiences Explained

Buying a Gift Experience Voucher has many advantages over a physical gift, some of which are: -

• They are memorable and meaningful
• Great for people “who have everything”
• A wide choice, perfect for all personalities and moods
• They’ll have a great story to share for years to come
• Flexible booking dates, they can pick the best place and date for them
• They will have 12 months to redeem
• Most available at locations across the UK
• They are exchangeable

No. You do not need to choose a date when purchasing a Gift Experience Voucher.

The recipient selects their preferred date and location after receiving and validating their voucher.

Yes, you can add a free gift message at the basket stage, before checking out.

No additional charges will be applied for the Gift Experience that you are purchasing. Hotels and driving experiences offer optional upgrade fees at the point of booking. This can range from weekend availability, room options, alternative cars and additional insurance.

It’s natural to feel that a gift experience voucher might seem impersonal, but a Gift Experience Voucher is really about giving moments, not things. It gives your recipient an experience that sparks joy - whether it’s laughter, relaxation, adventure, or sparking some creativity. Unlike a physical object, it creates memories, shared stories, and feelings that last far beyond the day itself. In that sense, it’s a deeply thoughtful, personal and meaningful gift because of how it will make them feel. If you still feel that a voucher is not thoughtful enough, you could pair it with a physical gift linked to the experience eg. fluffy slippers with a spa day or exotic tea blends with an afternoon tea. You could also wrap the voucher creatively and make the unveiling an experience in itself. Giving the gift of experience and memory making is 100% thoughtful.

Yes, if you would like to check a specific location/date availability for a Gift Experience before purchasing, please contact our Customer Service Team who will be glad to guide you. However, they do not hold live availability so we cannot guarantee that the availability quoted will still be available after the Gift Experience Voucher is purchased.

The pricing of experiences is dependent on a number of factors, primarily the venue and/or provider of the experience. Some almost identical experiences may have different providers and providers may charge differently.

Please contact our Customer Services Team to discuss your requirements and any discounts will be considered on a case by case basis.

There may be height and weight restrictions depending on the type of experience. Any restrictions are detailed in the individual product descriptions. These can also be found when viewing the experience/location on usemygift.com

No, the validity of 12 months starts on the day of purchase.

Most of our Discount Voucher Codes are redeemable against any product, however a very small number are excluded from these discounts. Also, from time to time we may run an offer which specifically excludes items already discounted on the site.

On a Standard shipping service, it will take 2-5 working days to reach you. On a Next Day service, the pack will be delivered the next working day if ordered by 2pm (Mon-Fri); otherwise, the following day.

Within 15 minutes

Yes. Non-Gift Experiences are despatched from different trusted partners, depending upon the gifts you have purchased.

Your eVoucher will be sent to you as a PDF attachment to an email. Open the attachment from either a phone or desktop computer and print to an available printer.

The voucher barcode can be scanned to see the value, the price will also be visible when the voucher is validated.

12 months from the date of purchase. The validity of the voucher may be extended for a small admin fee but please contact us before expiry.

Availability varies by experience, some have open dates throughout the year; others have limited or seasonal slots. It’s best to book early, especially for popular options (eg. weekends, holidays).

Recipients can choose alternative dates or, in most cases, exchange the voucher for a different experience of similar value.

If the provider withdraws an experience, we will help you book an equivalent alternative or issue a refund as appropriate.

Availability varies depending on:

• Season
• Location
• Popularity
• Weather conditions (for outdoor activities)

If preferred dates are unavailable, recipients can:

• Select alternative dates
• Choose another available location (if offered)
• Exchange the voucher for a different experience

No, the recipient will visit usemygift.com and enter the activation code printed on the Gift Experience Voucher. This then validates the voucher. The recipient can then view all information about that experience along with the location(s) offered. Once they are ready to book, they will either be asked to contact our Customer Service Team to make the booking or asked to book directly with the supplier. Just 2 steps; validate the voucher and book when ready.

The experience would only ever be cancelled if the experience is outdoor based, in the event of extreme weather conditions or other extenuating circumstances beyond the providers control. The cancelled experience would normally be rebooked between the recipient and the provider. If this isn't possible, then please contact our Customer Service Team to resolve.

We can send you a new voucher, in the format you originally received it. To request, please contact our Customer Service Team.

No, but if you wish to check a specific location/date availability before purchasing, please contact our Customer Service Team who will be glad to guide you. However, they do not hold live availability so we cannot guarantee that the availability quoted will still be available after the Gift Experience Voucher is purchased.

Extensions may be possible, please contact our Customer Service Team with your voucher details as soon as possible.

Yes. Many Gift Experience Vouchers can be exchanged for another experience of equal value, subject to terms and conditions.

If you change your mind before the voucher is redeemed, we can help with an exchange or refund within 30 days, subject to Terms & Conditions.

Our first suggestion would be to speak to the provider whilst they are on the experience to try and resolve any issues they are not happy with. If it is after the event and they are not happy with the experience, then they can contact our Customer Service Team to discuss a resolution.

The recipient can exchange their Gift Experience Voucher for a more suitable experience when they visit usemygift.com to validate their voucher. They can exchange for an experience of equivalent value or select a more expensive experience and pay for the difference in value.

It is not necessary to physically return a Gift Experience Voucher if an exchange or refund has been requested. If you wish to get a refund for a Gift Experience Voucher, please contact our Customer Service Team.

Yes, if the voucher has not yet been validated, you can certainly gift it to someone else. If the voucher has been validated, then please contact our Customer Service Team to arrange the transfer of the voucher to the new recipient.

No

Yes, if the voucher has not yet been validated, they can redeem your voucher. if the voucher has been validated, then they would need to contact our Customer Service Team to arrange the transfer of the voucher to them. If you are concerned about someone using your voucher without your permission, then please contact our Customer Service Team.