Contact Us

If you have a voucher please click here to validate or contact us for further assistance.

To return an item please see our returns policy and details on how to complete a return here.

Items that are personalised or made to order cannot be returned unless they are faulty. Please see our section on 'items which cannot be returned'. If your personalised item is faulty, please complete this form.

Please see our FAQ section on how our vouchers work and the limitations with them, if this doesn't answer your question then click here and continue with your enquiry.

If you are having problems placing your order please see our FAQ on placing an order over the phone.

We are sorry to hear that your item arrived faulty. Please kindly click here to download your returns form and state if you are looking for a replacement or a refund so we can deal with your return as efficiently as possible. Failure to include such information can result in your return being delayed.

In order for us to deal with your enquiry efficiently please email us at customerservices@thegiftexperience.co.uk and include the following;

1. Your order number.
2. An attached picture of the damage/ fault.
3. A brief description of the issue.
4. If you require a replacement or a refund.

Once received we will be able to liaise with the supplier involved and resolve this issue as promptly as possible for you.