Poor health & safety for customer & staff care
Crunchie - verified purchaser
15/11/2022 18:40:04
This booking was a gift from our son and was through Red letter day, we made the booking for my husbands birthday for when we got back from a cruise for our 50th wedding anniversary. Unfortunately we contracted covid whilst on the ship and tested positive on our return. I rang the hotel to change the booking to another date for both their safety and their customers but was told that we would lose all our money and that we should attend anyway regarding of having covid. We had self isolated for a week but having multiple sclerosis I was still not well. I can see no valid reason for the date not to be put back for a short period, we were told we should have taken out insurance for the gift, (not something I even considered and was not suggested on booking) I feel that a change of date was appropriate but refused, this should have been changed to protect both their staff and customers. This company has no regard for health and safety. I would therefore not use or recommend them to friends and family.
When did your experience take place? 13 Nov 2022
What was the name of the venue where your experience took place? The Grove Cromer
