Ridiculous queues in the cold
Vikki - verified purchaser
01/02/2023 08:47:28
We were disappointed with this experience. It seemed well organized when we arrived, but there were just too many people. We ended up waiting outside in the freezing cold for over 2 hours before we were called for my son's first drive,which lasted 5 minutes. We then waited another 40 mins for his second drive (by which time it was getting dark). After complaining, they then put my son in a different car to the one he had chosen. We then waited in a queue for 20 minutes to buy the photo package, before giving up and leaving. Staff were all pleasant, but waits were unacceptable, especially in the freezing weather. Also, we paid an extra £10 each for a sighting lap which we were told was important if you were new to the track, but the juniors drive on a different track anyway, so it was completely irrelevant. The driving bit itself was good, but everything else was awful!
When did your experience take place? 29 Jan 2023
What was the name of the venue where your experience took place? Car Chase Heroes - Abingdon Abbie - Quality and Review Management Hi,
Thank you for your feedback.
I am only able to apologise that you were unhappy with your experience.
In regards to the queuing time, I am only able to apologise for this. Although booked, this is not a drive time, this is just an arrival time for your experience. If you wish for us to take this any further or for us to look into this with Car Chase Heroes, please contact our Customer Support Team at customersupport@activitysuperstore.com.
Kind regards,
Abbie
Activity Superstore Ltd.Response from The Gift Experience