Will book direct next time
Mrs B - verified purchaser
17/10/2023 11:09:28
Firstly, the show was fantastic, good seats, but not nop price.The meal was OK 4 choices on a special menu but 5 mins walk,so a convenient location.The booking process however was a nightmare. All correspondence is through email which takes days for questions to be answered. Only 4 shows available, 2 of which we'd seen.Offered dates and times,selected a weekend matinee then bookings came back completely different,week day evening. Initially refused to change ( was told to give the tickets away if I didn't like it )until I sent screenshot of what was originally offered. Booking process took over a month to complete. Next time I will book direct through the theatre website ,quicker, easier and less stressful.
When did your experience take place? 12 Oct 23
What was the name of the venue where your experience took place? Encore Tickets Ltd - Tina The Tina Turner Musical