Wonderful experience
devond - verified purchaser
20/08/2026 14:50:11
I have taken a star off for the venue as the Palm Court is not wheelchair accessible - indeed getting in to the hotel at all required a staff member going to get a ramp and us entering through the bar in a confined space. That aside, the experience was wonderful. Staff make a real effort to turn it into an experience describing the menu - both food and drinks - and making sure that a birthday among our party was acknowledged (pianist playing Happy Birthday and a special dessert), Special "Season" afternoon tea cakes were delightful, as was the rest and special diet was catered for. Would go back in a heartbeat.
When did your experience take place? 16 Aug 2026
What was the name of the venue where your experience took place? Sheraton Grand London Park Lane Hotel